steve's new gaff

I think my shower cabin is cursed.
Ordered something like this

We're not having the plate on the bottom. Rather the tiled floor slopes down to the drain in the corner where it's to be fitted.
We opted for the manufacturer to fit the thing as it's very expensive, heavy (6mm strengthened glass panels), & if they do it there's a 5 year guarantee....... so far so good. Moreover, we were pretty please with being able to get the thing up the stairs without breaking it.
Called the company to install it about a month back & was sent a check sheet that asked to confirm the walls & floor were level/ perpendicular. So of I marched with a spirit level & they are perfectly level & perpendicular.
Sent that form back, scanned & signed & ten minutes later got another one to confirm the width & length of the sloped section. So back I went & measured them with a tape measure, filled in the check sheet & sent it back signed.
An appointment was made for the following week. They came & immediately told us that the wall tiling wasn't high enough as they couldn't drill for the brace to fix it to the wall due the position being right on the edge of the top row of tiles leaving a stepped surface rather than a flat one.
One of their conditions is that if they get called out & can't fit the cabin they charge a call-out fee. We told them to get bent as the tile height wasn't part of the check sheet so they swallowed that fee.
An additional row of tiles & a week later, they were back only to tell us the width of the sloped section was 3mm to big on account of the surface needed for the glass panel to sit safely on.
Yet again, we told them to stick their fee as we had measured as per the check sheet & in any case, the moron who came didn't know how to use a laser measuring device as he laid it on the edge of the level floor, guessing at 3mm rather then from the edge & simply adding 3mm on.
Whatever, we had to order a U profile to extend the width slightly


Two weeks later, got a call to let me know it had been delivered so I went to get it &.............it was completely the wrong profile! 
Woman in the store tried to convince me it was exactly what I'd ordered so I asked to see the order &, lo & behold; completely different item code to what was actually delivered (which was 10cm shorter than the cabin in any case).
After many phone calls it was agreed the wrong item had shipped & I was asked if next week would be okay for the part. To which I told them hell no! I want it this week as we want to move in & still don't have a shower a full 6 weeks after it was delivered.
So, the part went for loading today & will hopefully arrive tomorrow or Wednesday.
So I'm not in the best mood currently & fully expecting a new excuse the next time time installation lads arrive. 

Haha.
I'm not taking any shiat from these people.
The other week, when the remaining packs of kitchen & bedroom furniture arrived I had a complete list of what was to be delivered & where it should be put (we paid for the put-in-place service).
So I showed the guys the list with the stuff to stay downstairs hi-lighted.
They looked at me & one of them genuinely said, "The problem is we don't know what's in each package."
I chuckled & then wiped the smile off their faces telling them that was BS as every single package had a part number & product name on.
I'm not putting up with any more delays & lazy idiots.

It's very rewarding when you get to soak up the end result after all the work that went into it isn't it?

”Oh, apologies, sir. We thought you paid for the ‘make excuses’ service. Right away.”

Bwhahahahha love that you called them on it. But sorry you are having such problems, especially when the end is in sight. 

Dark or white grout?