Periscope help needed

paulwUK
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Periscope help needed Jun 6, 2016 22:31:00 GMT 1

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Post by paulwUK on Jun 6, 2016 22:31:00 GMT 1

I'm trying to gather some evidence around some issues I'm having with Periscope on my Android phone. I'm hoping to get this sorted before my frist The Cure Tour 2016 appearance!

It seems I am able to make live broadcast fairly successfully, but various people (myself included) cannot then view the replays.

I've just recorded another test. Can I ask Twitter users if they can view any of m broadcasts at twitter.com/paulwe_uk ?

I'd also like to know if you used an iOS/Android or Windows device/laptop?

Thanks!

Pipperoo Big Hand Songs Of A Lost World Moon Moderator Posts: 19,100	Periscope help needed Jun 6, 2016 23:09:05 GMT 1 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Pipperoo on Jun 6, 2016 23:09:05 GMT 1 When I click on the link on my desk top I can see the video. But no sound. But nothing when I click on it using my Galaxy Note 5
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paulwUK
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Periscope help needed Jun 6, 2016 23:12:30 GMT 1

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Post by paulwUK on Jun 6, 2016 23:12:30 GMT 1

Jun 6, 2016 23:09:05 GMT 1 Pipperoo said:

When I click on the link on my desk top I can see the video. But no sound. But nothing when I click on it using my Galaxy Note 5

Thanks Pip! That's exactly what I am experiencing too, albeit a different Android device.

Pipperoo Big Hand Songs Of A Lost World Moon Moderator Posts: 19,100	Periscope help needed Jun 6, 2016 23:17:21 GMT 1 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Pipperoo on Jun 6, 2016 23:17:21 GMT 1 What year is your phone?
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Periscope help needed Jun 6, 2016 23:32:08 GMT 1

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Post by paulwUK on Jun 6, 2016 23:32:08 GMT 1

Jun 6, 2016 23:17:21 GMT 1 Pipperoo said:

What year is your phone?

About 8 months old. Vodafone Smart Ultra 6, Android 5.1.1.

I was going to share a link to it on the Vodafone site but they don't list it anymore. Maybe it really is a piece of junk.

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Periscope help needed Jun 6, 2016 23:43:38 GMT 1 Pipperoo likes this

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Post by sang on Jun 6, 2016 23:43:38 GMT 1

Hey paulwUK when I try to view your scope I have similar results to Pipperoo...within twitter the image shows up but no sound. When I click on "watch on periscope tv", your channel shows up in my web browser, but the videos don't show at all (no picture, no sound)

When I try to view stuff on my iPhone, the videos load up in the app, but there's no sound. So odd!

Pipperoo Big Hand Songs Of A Lost World Moon Moderator Posts: 19,100	Periscope help needed Jun 6, 2016 23:44:15 GMT 1 via Tapatalk Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Pipperoo on Jun 6, 2016 23:44:15 GMT 1 I think Debs pegged it Paul sadly.
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paulwUK Big Hand Japanese Whispers Love Cat Stat-man Posts: 4,437	Periscope help needed Jun 6, 2016 23:47:16 GMT 1 Pipperoo and sang like this Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by paulwUK on Jun 6, 2016 23:47:16 GMT 1 Thanks sang I have access to a Galaxy phone so I might do some testing from that and see if it makes a difference. But now, time for sleep!

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Periscope help needed Jun 8, 2016 18:46:53 GMT 1

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Post by steve on Jun 8, 2016 18:46:53 GMT 1

On OSX/ Safari on twitter I can see the video, but no sound at all

On Moto X Pure Edition, on your twitter timeline, just getting a black screen.
On the same phone with the periscope app, just getting a loading message with a scrolling diagonal lines motif.

The Moto has the latest Marshmallow OS.

It was fine when you did the garden stuff the other day, but I watched those live.
The replays seem to just hang for some reason.

Tear out the pages with all the bad news

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Periscope help needed Jun 8, 2016 20:01:04 GMT 1

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Post by paulwUK on Jun 8, 2016 20:01:04 GMT 1

Jun 8, 2016 18:46:53 GMT 1 steve said:

On OSX/ Safari on twitter I can see the video, but no sound at all

On Moto X Pure Edition, on your twitter timeline, just getting a black screen.
On the same phone with the periscope app, just getting a loading message with a scrolling diagonal lines motif.

The Moto has the latest Marshmallow OS.

It was fine when you did the garden stuff the other day, but I watched those live.
The replays seem to just hang for some reason.

Thanks Steve.

That pretty much confirms the theories that I'm coming up with, namely:

Watching Live (seems ok) is very different to Replay
Replays using Android seem particularly problematic

i'm still dealing with periscope support so fingers crossed.

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Periscope help needed Jun 8, 2016 20:14:41 GMT 1

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Post by paulwUK on Jun 8, 2016 20:14:41 GMT 1

Just did another test, this time with Periscope on my wife's Android phone.

It works!

So, must be something funky going on with this specific Vodafone version of Android.

www.periscope.tv/w/aicTtTFkcmplWnJ5WVBMRWJ8MW1yR21seWpEbFZLeb5i4y1-NEIVZpKPe0f8fkcA5NWxAwrD0IHxn6SNQjWq

ohfuchsia Big Hand Wild Mood Swings member Perfect As Cats Posts: 2,118	Periscope help needed Jun 8, 2016 20:16:30 GMT 1 via mobile Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by ohfuchsia on Jun 8, 2016 20:16:30 GMT 1 WMS my favourite, not Loaded, saw it and sadly heard it straight away! I believe my original hypothesis has been proved correct

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Periscope help needed Jun 8, 2016 20:45:46 GMT 1

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Post by paulwUK on Jun 8, 2016 20:45:46 GMT 1

Jun 8, 2016 20:16:30 GMT 1 ohfuchsia said:

WMS my favourite, not

Loaded, saw it and sadly heard it straight away!
I believe my original hypothesis has been proved correct

Yep, it seems you were right all along :-)

The first 2 tests were on a Samsung phone using my Periscope account. All work fine.

The 3rd test was using my Vodafone phone again - I can sort of view the replay but absolutely no sound.

Think I will complain to Vodafone!

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Periscope help needed Jun 8, 2016 20:49:48 GMT 1

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Post by ohfuchsia on Jun 8, 2016 20:49:48 GMT 1

Jun 8, 2016 20:45:46 GMT 1 paulwUK said:

Jun 8, 2016 20:16:30 GMT 1 ohfuchsia said:

WMS my favourite, not

Loaded, saw it and sadly heard it straight away!
I believe my original hypothesis has been proved correct

Yep, it seems you were right all along :-)

The first 2 tests were on a Samsung phone using my Periscope account. All work fine.

The 3rd test was using my Vodafone phone again - I can sort of view the replay but absolutely no sound.

Think I will complain to Vodafone!

Vodafone own brand phones are an absolute pile of rubbish, I get given one as a courtesy phone if ever my Samsung has to go in for repair and it feels like spending three days with one of your arms chopped off, useless things IMHO!

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Periscope help needed Jun 8, 2016 20:57:06 GMT 1

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Post by paulwUK on Jun 8, 2016 20:57:06 GMT 1

Jun 8, 2016 20:49:48 GMT 1 ohfuchsia said:

Jun 8, 2016 20:45:46 GMT 1 paulwUK said:

Yep, it seems you were right all along :-)

The first 2 tests were on a Samsung phone using my Periscope account. All work fine.

The 3rd test was using my Vodafone phone again - I can sort of view the replay but absolutely no sound.

Think I will complain to Vodafone!

Vodafone own brand phones are an absolute pile of rubbish, I get given one as a courtesy phone if ever my Samsung has to go in for repair and it feels like spending three days with one of your arms chopped off, useless things IMHO!

I didn't really have a choice. I dropped my iPhone in water and as it was my work phone I needed it replaced straight away so went to the nearest Vodafone shop and got what was reasonably priced.
Obviously now I know why it was cheaper than the Samsungs. I had to replace the microphone almost immediately.

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